Last Updated: September 2026

These Terms and Conditions of Purchase (“Terms”) are entered into by and between you (“User,” “you,” or “your”) and Crystal Bantel, operating under Your Tech Fairy (“Company,” “we,” or “us”).

These Terms govern your access to and use of the Company’s websites and applications, including:

https://crystalbantel.com

https://go.techfairy.app

https://neurodivergentbusinesscoaching.com

By purchasing or subscribing to Tech Fairy Hub (“Platform”), you agree to the following terms.

1. Overview

Tech Fairy Hub is an all-in-one business platform that provides tools, templates, and automation systems to support your online business.

Your subscription gives you access to the platform, along with the support and resources outlined below.

By purchasing or subscribing to Tech Fairy Hub, you also agree to abide by our Terms of Use, which govern how the platform may be accessed and used.

Tech Fairy Hub is available in multiple subscription plans. Some plans include platform access and support only, while others include a defined amount of hands-on implementation support. The services included with your subscription depend on the plan you purchased.

2.a Subscription & Billing

Tech Fairy Hub is offered as:

• Monthly subscription
• Annual subscription

Your subscription will automatically renew at the end of each billing cycle unless canceled.

You may cancel at any time. You will retain access until the end of your current billing period.

You may also request to upgrade or downgrade your subscription plan. Upgrades may take effect during the current billing cycle, while downgrades take effect at the beginning of your next billing cycle. Additional details regarding plan changes are outlined below.

We reserve the right to update pricing, increases or decreases, for future customers at any time.

While we may offer voluntary upgrades from time to time, your current subscription price will NOT increase.

Usage-based features (such as messaging, AI tools, or other consumption-based services) may vary over time.

2.b What's Included in Your Subscription Plan

Tech Fairy Hub is available in different subscription plans depending on the level of support you would like.

Your subscription includes the features, services, and support associated with the plan you selected at the time of purchase.

OPTION 1:

Tech Fairy Hub — $197/month

This plan includes access to the Tech Fairy Hub platform and our standard support environment, including:

• Full access to the platform and its core features
• Templates, automations, and system resources included within Tech Fairy Hub
• Platform onboarding and setup guidance
• Technical support and troubleshooting
• Access to available help resources, AI-supported assistance, and team support
• 1:1 onboarding assistance for your initial domain connection and email setup after your first payment

This plan does not include ongoing done-for-you implementation hours. If you would like us to build, migrate, edit, or implement something for you, implementation services may be purchased separately or you may upgrade to a plan that includes them.

OPTION 2:

Tech Fairy Hub Premium Support with Monthly Retainer — $497/month

Premium Support includes everything in the $197 Tech Fairy Hub subscription, plus up to 5 hours of hands-on implementation support during each monthly billing cycle.

These 5 hours are a monthly implementation allowance. They are separate from ordinary platform support and troubleshooting included with your Tech Fairy Hub subscription.

These hours can be used for reasonable implementation work within Tech Fairy Hub, such as:

• Website, funnel, and sales page updates
• Email and automation setup
• Course, membership, and digital product setup
• Forms, calendars, workflows, and integrations
• Migration of existing business assets into Tech Fairy Hub
• Technical implementation and configuration
• Other platform-related implementation requests agreed upon with our team

The included implementation hours reset at the beginning of each monthly billing cycle. Unused hours do not roll over, accumulate, or have a cash or credit value.

Premium Support provides ongoing implementation capacity rather than unlimited Done-For-You services. The amount of work that can be completed within 5 hours will vary depending on the complexity of your requests.

2.c Upgrades & Downgrades

You may change your level of Tech Fairy Hub support as your business needs change.

Upgrades: If you upgrade to a higher subscription plan during an active billing cycle, you may be charged the difference between the amount already paid for your current plan and the cost of the upgraded plan. Once the upgrade is processed, you will receive the additional services or implementation capacity included with the upgraded plan.

Downgrades: You may request a downgrade at any time before your next renewal. Your current plan will remain active through the billing period you have already paid for, and the lower plan will begin with your next billing cycle.

Downgrades do not apply retroactively to a billing cycle that has already begun and do not change the services or implementation hours already provided during that cycle.

If you need additional implementation support after downgrading to a plan that does not include implementation hours, those services may be purchased separately.

3. Free Trial

We offer a 14-day free trial of the $197/month Tech Fairy Hub platform plan for new users who would like to explore and begin setting up the platform before starting a paid subscription.

Your credit card will not be charged at the time of sign-up. Your first $197 subscription payment will be processed after the 14-day trial period unless you cancel before then.

We aim to send reminder notifications before your trial ends so you have time to decide whether you would like to continue.

During your free trial, you have full access to the platform itself, including:

• Core platform features
• Templates and system structure
• The ability to begin building your website, funnels, automations, and other business systems

There are no platform feature limitations during the trial. You can use this time to explore Tech Fairy Hub and build as much of your business ecosystem as you would like before deciding whether to continue.

The free trial does not apply to the $497/month Premium Support plan or other plans that include hands-on implementation services.

Premium Support begins when you purchase that subscription and your first Premium Support payment is processed. Your included implementation hours begin with that paid billing cycle.

If you begin with the 14-day platform trial and decide during your trial that you would like Premium Support instead, you may upgrade and begin your paid Premium Support subscription at that time.

1:1 onboarding services for domain connection and email setup are also provided after your first paid subscription begins.

You may therefore use your free trial to build and prepare your systems, then complete your onboarding and take your setup live once you begin your paid subscription.

We reserve the right to modify or discontinue the free trial for future users. If you refer someone to Tech Fairy Hub, please share the current trial details rather than assuming the same trial will always be available.

4. Cancellation and Refund Policy

• All subscription payments are non-refundable
• You may cancel at any time to prevent future billing, whether you're on the monthly or annual plan.

• Cancellation can be done in one click in your Billing Dashboard

For the $197/month platform plan: Because Tech Fairy Hub provides immediate and full platform access along with a 14-day free trial, no refunds will be issued once your first subscription payment has been processed. To avoid being charged, you must cancel before your free trial ends.

For Premium Support and other paid plans without a free trial: Your subscription begins when your first payment is processed. Payments are non-refundable, and you may cancel at any time to prevent future renewals.

Failure to use the platform, complete setup, use available Retainer hours, or take advantage of available support does not qualify for a refund.

If your subscription includes implementation hours, cancellation does not create a refund or credit for unused hours. You may continue using any remaining implementation capacity available under your plan until the end of your current paid billing period.

Any unfinished implementation or migration work is not automatically included after your subscription ends. If you would like us to complete or assist with remaining work, additional services may be available separately.

5. Support & Onboarding

Your Tech Fairy Hub subscription includes a supportive environment designed to help you use the platform effectively.

This may include:

• Platform onboarding guidance
• Technical support and troubleshooting
• Access to help resources and team support
• AI-supported assistance within the platform

We aim to provide hands-on technical support where needed, including helping resolve platform issues and guiding you through setup.

Your initial onboarding includes 1:1 assistance with connecting your domain and setting up your email system after your first subscription payment.

Technical support is different from implementation work.

Technical support generally means helping you understand or troubleshoot Tech Fairy Hub itself, answering questions about how the platform works, or resolving something within your account that should reasonably be functioning.

Implementation work means our team actively builds, configures, migrates, edits, integrates, or creates something for your business on your behalf.

The $197 plan does not include ongoing implementation hours. Premium Support plans include the amount of implementation time specified for the plan you purchased.

Large standalone builds, custom development, extensive migrations, or projects requiring substantially more implementation may be quoted separately.

6. Premium Support Retainer & Implementation Hours

The $497/month Tech Fairy Hub Premium Support plan includes an ongoing monthly implementation retainer (“Retainer”) in addition to your Tech Fairy Hub platform subscription and standard support.

The Retainer provides up to 5 hours of hands-on implementation support during each monthly billing cycle.

The Retainer is designed to give you ongoing access to our team for implementation work as your business evolves, rather than requiring you to hire us for a separate project every time you need something built, changed, migrated, or set up.

6.a How Your Retainer Hours Work

Your Retainer includes up to 5 hours of hands-on implementation time during each monthly billing cycle.

Retainer time may be used for work such as:

• Website, funnel, and sales page updates
• Email and automation setup
• Course, membership, and digital product setup
• Forms, calendars, workflows, and integrations
• Migration of existing business assets into Tech Fairy Hub
• Technical implementation and configuration
• Other platform-related implementation requests agreed upon with our team

Retainer time may include the time reasonably required to review your request, complete the work, configure or build the requested systems, test the implementation, troubleshoot implementation-specific issues, and communicate with you about the work being completed.

Retainer time may also include revisions or changes requested after implementation has begun or after work has been completed. If a correction is required because we did not implement the agreed-upon request correctly, we may correct that issue without counting the correction against your Retainer at our discretion.

Your 5 hours are a monthly Retainer capacity, rather than a guarantee that 5 hours of work will be performed each month.

You are not required to use all of your Retainer hours. Unused hours do not roll over, accumulate, or have a cash or credit value.

Unused Retainer hours ordinarily expire at the end of the billing cycle. However, if implementation work was submitted with reasonable time for completion and could not be completed because of circumstances on our side, we may carry the applicable time forward or make another reasonable arrangement with you.

Your Retainer hours reset on your monthly subscription renewal date, rather than at the beginning of each calendar month. For example, if your subscription renews on the 4th, your new monthly Retainer allowance begins on the 4th.

Unused Retainer hours ordinarily expire at the end of the billing cycle. However, if implementation work was properly submitted with reasonable time for completion and could not be completed because of circumstances on our side, we may carry the applicable time forward or make another reasonable arrangement with you.

6.b Tracking Your Retainer Hours

We track the implementation time used under your Retainer. You may request your current Retainer usage at any time. We will also make reasonable efforts to notify you as you approach your included monthly capacity.

Where reasonably possible, we will let you know if a new request appears likely to require more time than you have remaining in your Retainer for that billing cycle.

Any estimates we provide are estimates rather than guarantees. Technical projects can sometimes reveal additional steps, troubleshooting, dependencies, or complexity after work begins.

6.c When Your Retainer Hours Have Been Used

Once your included Retainer hours have been used, additional implementation work is not automatically included for the remainder of that billing cycle.

At that point, you may choose to:

• Pause additional implementation work until your Retainer hours reset with your next billing cycle
• Purchase additional implementation hours at the rate currently offered
• Upgrade to a higher Retainer level with additional implementation capacity, if available

Once your included Retainer hours have been exhausted, we are not obligated to continue implementation work during that billing cycle unless additional implementation time has been purchased or otherwise agreed upon.

We will not charge you for additional implementation hours beyond your Retainer without your approval. If your available Retainer hours are exhausted while a project is underway, we may pause the work until you decide how you would like to proceed.

Additional implementation hours purchased separately are supplemental to your Retainer and do not permanently increase the number of hours included in future billing cycles.

6.d Migration & Larger Projects

Your Retainer hours may be used toward migrating existing business assets into Tech Fairy Hub, including websites, funnels, courses, products, emails, automations, and other systems.

Larger or established businesses may have migrations requiring substantially more implementation time than is available within a single monthly Retainer period.

Where appropriate, we may prioritize the pieces that are most important for allowing your business to operate, market, and make sales, then continue lower-priority migration or refinement work using subsequent months of Retainer hours.

Your Retainer provides ongoing implementation capacity. It does not guarantee that an entire migration, build, or other project will be completed within a single billing cycle or within your standard monthly Retainer hours.

Migration or larger projects may therefore:

• Be completed gradually using your monthly Retainer hours
• Require additional purchased implementation hours
• Be covered under a separate Done-For-You or project agreement
• Receive additional or front-loaded implementation time where we specifically agree to provide it

Unless a separate written agreement specifically states that a project will be completed for a fixed project price or outside of your Retainer allowance, migration and implementation work continues to count toward the Retainer hours available when that work is performed.

6.e Additional or Front-Loaded Retainer Support

From time to time, we may choose to provide additional implementation time beyond the normal hours included in your Retainer.

This may happen during onboarding, an initial migration, a launch, or another circumstance where we agree that additional support makes sense.

Providing additional or front-loaded Retainer time during one billing cycle does not permanently increase the number of hours included in your Retainer and does not create an ongoing entitlement to the same additional support in future billing cycles.

For example, if we agree to provide additional migration support while initially setting up your account, your ongoing Retainer will still return to its standard monthly allowance unless we specifically agree otherwise.

Any permanent change to your Retainer level or included implementation capacity will be confirmed

separately.

6.f Priorities, Unfinished Work, & Future Retainer Hours

You may submit multiple implementation requests through your Retainer, but the amount of work we can complete during a billing cycle depends on the Retainer time available.

If your requested work exceeds your available hours, we may ask you to choose which projects or requests should be prioritized.

Work that cannot be completed within the available Retainer time may be:

• Paused until your next billing cycle, then continued using the new Retainer hours available after your subscription renews
• Completed using additional implementation hours purchased separately
• Moved into a larger separately quoted project where appropriate

Future Retainer hours are not automatically available in advance. You may not continuously borrow against future months or accumulate implementation time as a debt against future Retainer allowances.

At our discretion, and with your agreement, we may allow you to use up to 2 hours from your immediately following billing cycle in advance. Any hours used in advance will be deducted from the Retainer hours available when your next billing cycle begins.

For example, if you use 2 hours in advance from your next 5-hour Retainer allowance, you will have 3 Retainer hours remaining when that next billing cycle begins.

No more than 2 hours may be borrowed from the immediately following billing cycle, and borrowing cannot extend beyond that next billing cycle. Additional future months cannot be borrowed against.

If hours have been borrowed from an upcoming billing cycle, no additional future hours may be borrowed until that billing cycle has begun and the previously borrowed hours have been deducted. Borrowing may not be used consecutively to create an ongoing deficit against future Retainer periods.

An unfinished project does not automatically reserve future Retainer hours or authorize us to continue working beyond the time currently available.

Once your next billing cycle begins, you may choose to use your newly available Retainer hours to continue unfinished work.

6.g Your Responsibilities During Retainer Work

You are responsible for providing the content, files, credentials, approvals, information, and decisions reasonably required for us to complete work through your Retainer.

Delays in receiving these materials may affect when your requested work can be completed.

We will not use Retainer time simply for waiting for you to respond. However, time actively spent reviewing materials, researching or troubleshooting an implementation issue, communicating about implementation decisions, or revising work based on your instructions may count toward your Retainer hours.

6.h What the Retainer Does Not Include

The Retainer provides ongoing implementation assistance within the scope of Tech Fairy Hub and the services we reasonably provide. It is not an unlimited Done-For-You service.

We may separately quote or decline work that:

• Requires substantially more time than is appropriate for ongoing Retainer implementation
• Requires specialized services or expertise outside our normal scope
• Requires custom development beyond the normal functionality of Tech Fairy Hub
• Creates unreasonable technical, legal, security, or compliance risks
• Is otherwise better suited to a separate Done-For-You project or service agreement

Maintaining an active Retainer does not obligate us to accept every project requested.

6.i Requests, Approvals & Authorization

Implementation work will be based on the requests, instructions, materials, and approvals you or your authorized representatives provide to us.

When you request or approve implementation work, you authorize us to make the reasonably necessary changes within your Tech Fairy Hub account to complete that request.

If your instructions change after work has begun, additional work or revisions may use additional Retainer time.

You are responsible for reviewing completed work and notifying us within a reasonable period if something does not reflect the request you approved.

6.j Scheduling & Turnaround:

Retainer hours provide access to implementation capacity during your billing cycle but do not guarantee immediate or same-day completion of requested work.

Implementation requests are scheduled based on current workload, project complexity, required information or approvals, and the priority of your requests. We will make reasonable efforts to communicate expected timelines when appropriate.

If you have a time-sensitive launch, promotion, or deadline, please let us know as early as possible. Maintaining an active Retainer does not guarantee that work submitted immediately before a deadline can be completed by that deadline unless we have specifically agreed to it.

7. Platform Use Expectations

Your access to Tech Fairy Hub includes the responsibility to use the platform in a way that supports its integrity and intended use.

You agree to use the platform responsibly and in alignment with standard communication and business practices.

You may not use the platform to:

• Send spam or unsolicited bulk messages
• Use purchased, scraped, or unverified contact lists
• Engage in illegal, misleading, or fraudulent activity
• Send high-volume or poorly targeted outreach that may negatively impact message deliverability or platform performance
• Use automation tools in ways that violate platform policies or communication regulations

You also agree not to:

• Misuse automations or workflows in a way that causes excessive or unintended system activity
• Use the platform in a way that may impact overall platform integrity or shared systems
• Circumvent system limitations or intended functionality

You are responsible for how you use your account, including:

• The contacts you upload
• The messages you send
• The automations you create

We reserve the right to restrict, suspend, or terminate access to the platform if activity is found to:

• Violate these terms
• Put platform integrity or deliverability at risk
• Harm the platform environment

Full details of platform usage are further outlined in the Terms of Use.

8. Results & Responsibility

You are fully responsible for how you use the platform, including your messaging practices, contact lists, and communication strategy.

While Tech Fairy Hub provides tools and support to help you set up your systems correctly, we do not control how those tools are used once implemented.

We are not responsible for outcomes resulting from how the platform is used, including but not limited to:

• Email or domain reputation issues (including blacklisting)
• Message deliverability performance
• Account restrictions or penalties from third-party services
• Results generated from your campaigns or outreach

While we aim to complete Retainer and implementation work carefully and according to the information and instructions you provide, the Retainer does not guarantee specific business, marketing, sales, deliverability, or financial results.

You remain responsible for reviewing and approving the business content, offers, messaging, pricing, legal requirements, and strategic decisions implemented within your account.

9. Intellectual Property

All templates, automations, systems, frameworks, and materials within Tech Fairy Hub are proprietary and owned by Your Tech Fairy.

Your subscription grants you:

• A limited license (limited to your business use only). This means you may use the platform, templates, and systems within your own business operations, but you do not own them.
• Non-exclusive access. This means other users also have access to the same templates, systems, and platform features. Your access does not grant exclusivity or ownership over any materials.

• Non-transferable use. This means your access cannot be shared, transferred, sublicensed, or used on behalf of another business, client, or third party.

…within your own business only.

You may not:

• Copy, reproduce, or distribute Tech Fairy Hub materials
This includes templates, automations, systems, or any part of the platform, whether modified or unmodified, outside of your own business.

• Sell, share, or provide access to templates or systems
This includes giving them to clients, including them in paid or free offers, or using them as part of a service where the client receives access to the underlying system.

• Use materials to create competing platforms, offers, or services
This includes repackaging Tech Fairy Hub systems, frameworks, or workflows as your own product, course, template library, or software.

• Claim ownership of Tech Fairy Hub materials or represent them as your own
You may not present platform templates, systems, or frameworks as if you created them.

• Share your account access or login credentials
Your subscription is for your business use only and may not be used by multiple unrelated users or businesses.

These restrictions apply to Tech Fairy Hub's proprietary templates, systems, frameworks, and materials themselves. They do not prevent you from retaining or transferring business assets created or customized specifically for your business as described in Section 10.

If you love Tech Fairy Hub and want to share it, you’re welcome to join our affiliate program and earn commission for referring others.

10. Platform Access & Ownership

Your subscription gives you access to Tech Fairy Hub and the resources and services included with your subscription.

If you cancel your subscription:
• You will retain access to Tech Fairy Hub until the end of your current billing period
• After that, your access to Tech Fairy Hub and the services included with your subscription will end

Transferring Out of Tech Fairy Hub

If you decide to leave Tech Fairy Hub and would like your active HighLevel account transferred to another HighLevel agency, you may request that we initiate the transfer on your behalf.

We will not prevent or unreasonably restrict you from moving your business to another HighLevel agency where an account transfer is technically supported.

You will be responsible for providing the information we need to initiate the transfer, including the receiving agency's required account or agency information.

Business assets created or customized specifically for your business through your Retainer or other implementation services remain part of your business account and may transfer with your account where technically supported.

This may include assets such as:
• Websites and funnels
• Automations and workflows
• Courses, products, forms, calendars, and other account assets
• Your contacts and business data
• Other business-specific assets supported by HighLevel's account transfer process

Please understand that transferring your account out of Tech Fairy Hub also means leaving the Tech Fairy Hub service environment.

Features, services, resources, or benefits that are provided specifically as part of your Tech Fairy Hub subscription do not necessarily transfer with your account. This may include:

• Tech Fairy Hub support and troubleshooting
• Your Retainer or implementation services
• Tech Fairy Hub onboarding and assistance
• Proprietary Tech Fairy Hub templates, systems, frameworks, or resources
• Tech Fairy Hub-specific pricing, credits, bonuses, or other subscription benefits
• Features or services provided through Tech Fairy Hub's agency-level configuration or third-party services

Your receiving agency may provide different features, pricing, support, integrations, services, or account configurations. Once your account has been transferred, your relationship with and use of HighLevel will be subject to the arrangements you make with your new agency or provider.

We will cooperate with a reasonable transfer request, but we cannot guarantee that every Tech Fairy Hub feature, configuration, integration, or resource will remain available after your account leaves our agency.

If additional work is required to prepare, modify, export, or otherwise assist with your transition beyond initiating the standard account transfer, we may offer that additional transition assistance as a paid service.

Tech Fairy Hub Intellectual Property

Transferring your business account does not transfer ownership of Tech Fairy Hub's underlying proprietary templates, frameworks, systems, or other materials.

Proprietary Tech Fairy Hub resources may not be separately copied, exported, reproduced, or transferred for reuse outside of Tech Fairy Hub except where we specifically authorize it.

11. Promotions & Special Access

From time to time, we may offer variations of access, pricing, or other perks as part of specific promotions, launches, or individual agreements that are different from your experience.

These may include:

• Promotional or discounted pricing
• Bonus resources, trainings, or support
• Extended trial periods or onboarding access
• Additional services or perks offered to specific users (such as Done-For-You clients or limited-time offers)

These offers are not part of the standard subscription and may vary between users, offers, or time periods.

This means that not all users will receive the same bonuses, pricing, or access, and previous or current offers do not guarantee future availability of the same terms.

All promotions, bonuses, and special access are provided at our discretion or under separate agreements, and may be modified or discontinued at any time without notice.

Special access may also include additional or extended Retainer or implementation support provided as part of a promotion, Done-For-You project, migration agreement, onboarding arrangement, or individual client agreement.

12. Account Conduct & Community Safety

You agree to engage respectfully within any Tech Fairy Hub spaces, including:

• Support channels
• Community areas
• Communications with our team

We reserve the right to remove or restrict access to any user whose behavior is:

• Harassing, abusive, threatening, or discriminatory
• Unlawful or fraudulent
• Materially disruptive to our support channels, community, team, or other users
• In serious or repeated violation of these Terms or our Terms of Use

13. Changes to These Terms of Purchase

We may update these Terms of Purchase at any time.

Continued use of the platform indicates acceptance of any updates.

14. Governing Law

These Terms are governed by the laws of Prince Edward Island, Canada.

15. Contact

If you have any questions, you may contact us.

Questions or concerns may be directed to:

Website: [email protected]

Business Name: Your Tech Fairy
Location: Charlottetown, Prince Edward Island, Canada